Terms of service

1. Legal Information

These Terms of Service govern the access, navigation, and use of the website www.fujiscissorseurope.com (hereinafter, the "Website"), owned by Fuji Scissors Europe AUT, with registered address at Carrer dels Centelles 32, 46004 València, Spain, VAT ID: ESY965574E, and email: customerservice@fujiscissorseurope.com.

By placing an order or browsing the Website, you accept these Terms of Service, our Privacy Policy, and our Refund & Shipping Policies. If you do not agree, you must refrain from using the Website.

2. Scope of Application

These Terms apply to all purchases and services offered through the Website, in compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), Royal Legislative Decree 1/2007 for consumer protection, and EU Regulation 2018/302.

3. User Obligations

You agree to use this Website lawfully, refrain from activities that harm the Website or third parties, and provide accurate, updated, and complete personal and payment information when placing an order.

4. Product Information and Availability

All products displayed on the Website include detailed descriptions and prices. Fuji Scissors Europe reserves the right to update, modify or remove products at any time without prior notice.

Product availability may vary depending on stock and location. Orders are subject to availability.

5. Pricing and Taxes

All prices include applicable VAT according to Spanish legislation. Shipping costs (if any) are shown separately before confirming the order. For orders outside the EU, customs duties and import taxes may apply, which are the buyer’s responsibility.

6. Payment Methods

Secure payments are accepted through credit/debit cards and other available payment gateways on the Website. Fuji Scissors Europe does not store your payment details.

7. Shipping & Delivery

Orders are processed within 48 hours. Estimated delivery times:

    • Europe (excluding Greece & Cyprus): 5–10 business days
    • Greece & Cyprus: 15–20 business days
    • Rest of the world: 7–10 business days

    We offer free shipping.

    8. Right of Withdrawal

    Consumers in the EU have the right to withdraw from the purchase within 14 calendar days without providing a reason, as per Directive 2011/83/EU. For instructions, see our [Refund Policy].

    9. Returns & Warranty

    Products must be returned unused, in original condition. In case of a defective or damaged item, the customer has the right to repair, replacement, or refund under Spanish consumer law. See our Refund Policy for full details.

    10. Limitation of Liability

    Fuji Scissors Europe shall not be liable for any damages resulting from misuse of products, force majeure, or temporary Website outages. Liability is limited to the amount paid by the customer.

    11. Intellectual Property

    All content, logos, texts, and images on this Website are the intellectual property of Fuji Scissors Europe or its licensors. Unauthorized use is strictly prohibited.

    12. Data Protection

    Your data is handled in accordance with the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018. For more details, please consult our Privacy Policy.

    13. Governing Law and Jurisdiction

    These Terms are governed by Spanish law. Any disputes shall be submitted to the courts of Valencia, Spain, unless the consumer resides elsewhere within the EU.

    14. Contact Information

    If you have any questions, contact us at:
    customerservice@fujiscissorseurope.com
    Fuji Scissors Europe – Carrer dels Centelles 32, 46004 Valencia, Spain